I help service-based business owners fix confusing messaging and messy customer journeys — so clients buy, stay, and refer.
Built on proven frameworks: StoryBrand & Unreasonable Hospitality
If people don’t understand what you do, they’ll never buy. Let’s fix your message,
simplify your marketing, and build a customer experience that sells for you!
Clarify Your Message, Simplify Your Marketing, and Confidently Sell Your Offer • 4 Hours • $500
Struggling to get clients to understand what you do? In 4 focused sessions, we’ll clarify your message and give you marketing and sales strategies that actually convert — based on proven frameworks used by top service-based businesses.
You’ll walk away with:
✅ A clear and complete StoryBrand BrandScript that defines your core message
✅ A one-liner and marketing language you can plug into your website, emails, and sales pitch
✅ A simple marketing roadmap so your message actually gets seen and heard
✅ Actionable marketing and sales strategies you can implement immediately
➡️ Best for: Service-based business owners tired of second-guessing their message, who want marketing that feels simple (and works), and are ready to confidently sell.
Design a Seamless, Standout Customer Experience • 6 Sessions • $1,500
Most businesses don’t lose customers because their service isn’t good — they lose them because the experience isn’t clear, consistent, or memorable.
Over 6 sessions, we’ll map out your customer journey (or optimize the one you already have) using the Unreasonable Hospitality framework — inspired by the NYT bestselling book that redefined what it means to deliver world-class service — so every interaction builds trust, loyalty, and referrals.
You’ll walk away with:
✅ A clear, step-by-step customer journey that drives revenue, retention, and referrals
✅ 3–5 “signature moments” that wow clients and set you apart
✅ A practical playbook you and your team can use immediately
➡️ Perfect for: Founders and service-based businesses who want to create — or refine — a customer experience that keeps people coming back.
Implementation & Growth Coaching • Custom Packages • Starting at $250/mo.
The plan is great but execution is everything. For a select few clients, I offer ongoing implementation and growth coaching to make sure your customer experience isn’t just written down but fully alive in your business.
This includes:
✅ Done-with-you execution support
✅ Ongoing optimization and coaching
✅ Accountability so you don’t lose momentum
➡️ Best for businesses who want a long-term partner in growth.
(Note: I only take a limited number of coaching clients at a time.)
If you don’t see a return on your investment—whether that’s more sales, better customer engagement, or improved retention—I’ll offer a full refund, no questions asked.
By fixing your customer journey, I know you’ll make more sales. I’m here to support you every step of the way and make sure you feel confident in your investment.
Ready to take the next step in transforming your customer experience? Choose the workshop or coaching experience that fits your needs and let's build lasting loyalty.